Get vet help right now

Out of hours, start with VidiVet.
Message a real vet and get a video response.

Totally free for Your Family Vets clients.

Takes around 2 minutes to register. Use the same email address we have on file.

If the vet advises an in person visit, we will guide you to our out of hours hospital in Thirsk.

Out of hours? Use VidiVet first

Fast vet advice without leaving home

When we are closed, most worries do not need a trip to hospital.
VidiVet lets you send a photo, video, or message and get a vet video response quickly.

Completely free for Your Family Vets clients. No charge. No card details.
Unlimited messages day or night.
If your pet needs to be seen, the vet will tell you, and we will guide you to the correct out of hours care.

Important: register with the same email address we have on file for you.

Simple decision guide

Start with VidiVet if your pet is stable

  • Mild vomiting or diarrhoea
  • Minor limping, small cuts, broken nails
  • Skin or ear irritation
  • Eating less, seems “not quite right”
  • Post op questions, medication queries

Use VidiVet First (Free)

Call immediately and prepare to travel if you see:

  • Breathing difficulty, collapse, pale or blue gums
  • Seizures, suspected poisoning
  • Major trauma (road accident), severe bleeding
  • Extreme pain, bloated abdomen
  • Straining to urinate or repeated litter tray visits (especially male cats)

If your pet needs to be seen in person

Skeldale Veterinary Hospital (Thirsk) is still our out of hours provider

If a vet advises an in person visit, or you would rather go straight away, your call will be directed to Skeldale Veterinary Hospital in Thirsk.
A vet is on site 24/7 with hospital facilities for urgent cases.

Always call 01423 900770. One number, 24/7.

Out of hours: use VidiVet first

Free for Your Family Vets clients. Message a vet now, and only travel if advised.